Amazon runs into checkout page traffic Wednesday

Sarah White on December 12, 2022

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Amazon: Earlier Wednesday, thousands of customers were ready to complete their Amazon purchase when they ran into a problem.

When they went to the checkout page, a message saying there was an error appeared.

The bug was a rare issue but has since been fixed.

What happened

Throughout the pandemic, Amazon has become a central shopping hub for thousands of users due to the pandemic.

More than 9,000 user reports flooded the e-commerce site early Wednesday morning, according to outage tracking website DownDetector.

Data from DownDetector showed that the most commonly reported problem occurred when users attempted to pay for their items on the site.

The error

At 9:30 AM ET on Wednesday, some customers who attempted to check out received the following message:

“An error occurred when we tried to process your request. Rest assured, we’re working to resolve the problem as soon as possible.”

“If you were trying to make a purchase, please check Your Account to confirm that the order was placed,” the message continued.

“We apologize for the inconvenience.”

Customer reception

In the DownDetector forum, users complained about the issue.

Meanwhile, other users took to Twitter to voice their concerns.

“Dang @amazon is down,” wrote one user. “I’m trying to cash out my cart.”

“Heads up @amazon is down for anyone trying to check out,” tweeted another.

“Seems like Bing, Amazon etc. down for some,” a user noted. “‘It’s not you, it’s us. Something unexpected went wrong on our end. We’ll resume service as soon as possible – ‘”

Others couldn’t believe the ecommerce site was down as past checkouts occurred so smoothly.

“Is @amazon down? Keep getting a message saying they are experiencing high volumes,” a user said.

“Check back later. Never have I ever seen this.”

Aftermath

It took hours for the e-commerce site to fully resolve the issue.

An Amazon spokesperson confirmed that the company resolved the issue just before noon.

“We’re sorry that some customers may have temporarily experienced issues,” said spokesperson Betsy Harden in a statement.

“We have resolved the issue, and everything is now running smoothly.”

References:

Amazon’s checkout page stopped working for some users

Amazon down! Shoppers hit by irritating error that’s blocking online orders

Clickable Impact Creates a Massive Positive Impact in the Digital Marketing Industry

Sarah White on June 13, 2021

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