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Instagram users woke up to an app problem on Monday morning when thousands of people reported problems logging into the social media platform.
Users have complained that they were unable to access their accounts, while others have noticed a change in the follower count.
Many Instagram users seemed to be suspended.
The outage
During the outage, Instagram blocked users from accessing their accounts, most of whom received the same message:
“We suspended your account on October 31, 2022.”
The majority of affected users primarily held iPhone models.
Also, most users shared that their app was crashing and would be unusable before an update.
Read also: Apple earnings report shares news on iPhone 14 sales
Down Detector
According to Down Detector, more than 7,000 users reported that the app was inactive around 10 pm.
Down Detector is a troubleshooting website that tracks outages.
In 45 minutes, the number of reports decreased significantly.
Instagram responds
The photo-sharing platform went on Twitter at 10:14 pm to address the issue.
“We’re aware that some of you are having issues accessing your Instagram account,” Instagram wrote.
“We’re looking into it and apologize for the inconvenience.”
Finally, the platform was able to fix the situation.
“We’ve resolved this bug now,” they announced at 6 pm.
“It was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry!”
Instagram head Adam Mosseri also apologized on Twitter.
Read also: Meta stocks take a dip as it falls 17%
Follower loss
Manchester United striker Cristiano Ronaldo is a prime example of how the outage led to the loss of followers.
Around 10:15 am, the athlete lost over 3 million followers out of his 493 million from the day before.
However, the problem is now better, returning Ronaldo’s follower count to 493 million.
Meanwhile, Instagram’s main account had also dropped by more than a million.
References:
Instagram goes down for some users
Instagram fixes outage that told millions their accounts were suspended
